Ann Arbor's Premier CRM Consulting Services
AspenTech CRM offers customized CRM consulting, implementation, training and support for a wide range of businesses in Ann Arbor. As one of the most experienced CRM Certified Consultants in the region, we empower your organization with the techniques and technology they need to act on their experience. AspenTech CRM prides itself on successfully combining proven technology and effective techniques with your company's goals.
In order to deliver the best customer experience, while also increasing productivity and efficiency internally, you need systems and processes in place to support your growing business. We're here to help you identify gaps in your processes and implement the ideal CRM (Customer Relationship Management) software that will allow you to achieve your goals. From assessments and implementation to training and support, AspenTech CRM is here for every step.
We'll help you properly leverage your CRM system to maximize efficiency and grow your business.
The core function of any CRM system is to record all customer interactions and data, while simultaneously making it easily accessible to any customer-facing team in your company. A correctly implemented and fully-leveraged CRM will incorporate your people, processes, and quality data seamlessly and with minimal effort. This opens the door to improving efficiency, boosting profits, reducing frustrations, and getting an edge on the competition. We offer customizable solutions for businesses in many industries, including:
Helping Ann Arbor Businesses Thrive With Comprehensive CRM Consulting
From identifying your needs to system implementation, all the way through to support and assessment, we can assist in every aspect of designing and maintaining your business' CRM system.
Discovery / Business Strategy / Site Analysis
The first step is building a relationship, so we start with becoming acquainted, either by phone or in person. This is our opportunity to get a general understanding of your high-level requirements, business strategy, company structure and project budget. This is also your chance to get a sense of who we are.
Your specific requirements and business processes are the foundations of your CRM implementation. We meet with key representatives of each department who will be using the CRM system or who require reports based on the data that is gathered. Based on this analysis, we develop a scope of work for your customized CRM solution. If you already have a CRM system in place, we perform an in-depth review of your existing systems and recommend any upgrades or modifications necessary for a successful CRM implementation.
Design / Review
Based on the scope of work, we design your custom CRM solution, including the field structure, screen layouts, data sharing rules, workflows, document and email templates, reports and dashboards. A prototype of your CRM system is presented for your comments and approval.
Conversion / Migration
If you have data in other disconnected systems, you'll want that in your CRM. If necessary, we'll convert the data and migrate the information into your new CRM system. Our goal is to facilitate a seamless transition and to consolidate your systems for maximum efficiency.
Implementation / Training / Support
When software installation is necessary, that's typically our next step. At this time, we'll also install and configure any plugins or third-party apps. That is immediately followed by company training. CRM training is critical to the success of your project and achieving your desired ROI.
As training specialists, we combine your business process requirements with "what's in it for me", so your end-users understand the benefits of mastering your CRM system. Additionally, we provide manager and CRM administrator training. Your training can be on-site or off-site, basic or comprehensive, depending on your needs. We can also train remotely, via the web.
Our goal is to make you as self-sufficient with your CRM system as you desire. But of course, we'll be available to assist in any way we can. We provide ongoing technical support through a variety of support options and remain available to answer any and all of your questions.
Periodic Assessment & Review
Businesses evolve, and your CRM should evolve with it. We provide periodic assessments to identify ways we can improve how your organization is using your CRM, see if it is meeting expectations, and take corrective action to ensure that it is sustainable given your current growth trajectory.
Streamline Your Processes With a Fully-Utilized CRM System
Zoho CRM is one of the most cost-effective and fastest-growing web-based CRM solutions for small and medium sized businesses. Zoho includes a comprehensive set of CRM features that help you manage your company's sales, marketing, customer service and support functions in a single system. Designed to work on nearly any device, Zoho makes your customer-centric data available from your computer, mobile phone, tablet and more.
Act! is designed to take the guesswork and complexity out of managing your customer relationships by providing a 360-degree view of key details wherever your team is - in the office or mobile on the road. A proven leader in the market with over 2.8 million dedicated users, your business can benefit from Act! by entering contact details, tracking sales, implementing marketing campaigns, improving customer service and making daily business operations more efficient.
QuoteWerks is an industry-leading sales tool that provides specialized tools for creating comprehensive quotes and proposals. Designed to seamlessly integrate into your existing software environment, QuoteWerks will easily import existing product and customer information to create an internal database that will take your business to the next level.
Maximize Value & Efficiency With Custom CRM Training
Are you using your CRM effectively, maximizing its potential and value? Once your users know how to easily incorporate your CRM into their work day, user adoption grows. If you want to increase the return on your investment (ROI) from your CRM, then focus on training. We offer both public CRM training courses and custom classes built around your specific needs.
AspenTech CRM's custom training programs are designed to close the gap between your employee's current skills and the tools and knowledge they need to meet your business' demands. Our classes are tailored to address your specific needs and processes, in order to most effectively utilize the time our trainers spend with your team.