Meet the Certified CRM Consultants Behind AspenTech CRM
Marshall Knapp – President & CEO | Zoho One Certified Consultant | Act! Certified Consultant
Marshall grew up with Act! in the family. He started working with his father (Greg) while in high school and became an Act! Certified Consultant in 2003, around the time of his college graduation. Later, Marshall became a Zoho Certified Consultant. In 2017, after an extensive training program in Chennai, India, Marshall became Zoho One Certified. Marshall is an expert at asking the right questions to fully understand how an organization will benefit from a CRM solution. He then brings all the pieces of a custom CRM solution together and makes it look effortless to the client in the process. Marshall is skilled in thinking ‘outside the box’ to create practical Act! and Zoho solutions that work.
Christopher Mowers – Zoho Team Lead & Zoho Developer
Christopher is a Zoho Developer/Integrator and the team lead for AspenTech’s Zoho Developers. Prior to working as a developer, Christopher worked for over a decade in operations for a large retail coffee franchisee, serving for 5 years as the company’s Director of Operations. Christopher has earned his Zoho Creator Developer certification as well, using that knowledge to automate complex business processes with the Zoho suite of applications. With his technical skills and his operations background, Christopher is passionate about understanding the everyday challenges that businesses face, and using technology to overcome those.
Wendi Corteville – Senior Zoho Consultant
Wendi came to AspenTech CRM with a wealth of experience in all aspects of small and medium-sized business operations, including social media marketing, project and resource management and sales forecasting. She brings to our clients a passion for sharing the many ways the Zoho family of products may be used to improve efficiency and effectiveness.
Kelly Solomon – Zoho Solutions Consultant | Act! Certified Consultant
Kelly joined AspenTech CRM after many years of practical hands-on Act! administration experience. In early 2018, Kelly became an Act! Certified Consultant. Having a background in project management and quality control, Kelly has the ability to understand customer processes and custom needs, with an eye for detail. She is a certified Six Sigma Green Belt (DMAIC). Kelly manages our training programs and works with clients to design their CRM systems to fit special requirements. In 2020, Kelly also became certified for the Act! Marketing Automaton (AMA) product, becoming one of only a handful MaaS certified consultants in the world. In 2022, Kelly joined the Zoho team as a consultant and project manager.
Tracy Sorrentino – Zoho Solutions Consultant
Tracy came to AspenTech bringing years of training and analytical experience in sales, marketing, healthcare, and education. Her previous CRM design, analysis and training experience give her the skills to anticipate client needs, minimize gaps in the design process, and educate clients on all facets of their Zoho implementation.
Cathryn Chen – Zoho Developer
Cathryn joined AspenTech CRM after training at The Workflow Academy for her Zoho One Admin certification. Her IT career has roots in technical support with Texas A&M University, starting as a student employee at the main campus at College Station, TX and later as a full-time employee overseas at the Qatar campus in Education City (Al Rayyan). These experiences provided Cathryn with a depth of knowledge in ad hoc troubleshooting for both software and hardware. She applies her technical skills now as a Zoho Developer, leveraging the Zoho suite of applications to better automate processes and integrate systems.