Zoho CRM Ascends To Top Leader in CRM Industry

Written on 02/26/2017

SoftwareAdvice recently published their FrontRunners for CRM report for Small Business that showed a tremendous jump in overall quality ratings made by Zoho CRM from 2016 to 2017.

The scores and graphics that follow were derived from individual end-user reviews of the products and were based on their own experiences, vendor-supplied information and publicly available product information.  It is believed that no third-party opinions were associated with the ratings assigned to these products.

This climb for Zoho in the past year can be related to Zoho’s major new CRM release last summer. When you couple the improvements in ease of use, productivity gains and Zoho’s reasonable price points of $12/user/month to $50/user/month, there is a strong value proposition here.

2017 CRM Front Runners – Zoho Enters The “Leaders” Category

Zoho 2017 CRM Ratings

2016 CRM Front Runners – Zoho Rated In The “Masters” Category

Zoho 2016 CRM Ratings

 How To Interpret These Graphs

The following are the definitions and meanings of each quadrant:

  • Upper Right = Leaders: Leaders are all-around strong products. They offer the highest value and capability in that market.
  • Upper Left = Masters: Masters may have fewer capabilities, but end users value those capabilities highly. Depending on the functionality needed, a product positioned in the Masters quadrant might be a better option to consider than products positioned in other quadrants.
  • Lower Right = Pacesetters: Pacesetters may offer a strong set of capabilities, but are not rated as high on value. For example, a Pacesetter might have a breadth of functionality at a higher price point.
  • Lower Left = Contenders: Contenders are strong-performing products that have not yet achieved the Value and Capability of the products in the other quadrants. For example, products in this quadrant may be more suited for companies that need more specialized functionality that comes at a price.
    Download The Full Report

The full 2017 FrontRunner report from Gartner can be downloaded at:

pdficon_largehttp://www.saimgs.com/imglib/other_pages/CRM/FrontRunners-for-CRM-Report-January-2017.pdf

If you are interested in learning more about how Zoho CRM may work for your business, please click the link below.

Save

Save

Save

Save

Get The Zoho CRM Advantage Today!

Save

Save

Team CRM: Arm Management with Reliable Data
Team CRM: Arm Management with Reliable Data Our Team CRM series explores the CRM capabilities you need to ensure your customer data management...
How Do I Access Act! On my Mobile Device - Update
How Do I Access Act! On my Mobile Device - Update Act! CRM Access on Mobile Device Options As mobile devices become more powerful,...
Team CRM: Hone Your Marketing Department’s Aim
Team CRM: Hone Your Marketing Department’s Aim Successful CRM systems factor the requirements of all the departments that touch your...
Team CRM: Increase Your Sales Efficiency
Team CRM: Increase Your Sales Efficiency CRM is very much a team sport. CRM systems involve all departments that touch your customers. Your...
What’s New in Act! v20.1
On March 22, Swiftpage released its newest update, Act! v20.1. This release continues the path of making Act! the most adaptable, everywhere...
Benefits of Customer Segmentation Part 3: Segmentation Examples & Your CRM
Benefits of Customer Segmentation Part 3: Segmentation Examples & Your CRM In our first two articles on segmentation we dove into the need...
Benefits of Customer Segmentation Part 2: Business Goals & Segmentation
Benefits of Customer Segmentation Part 2: Business Goals & Segmentation In Part I we talked about the need of segmentation for any...
Act! v20 Update 7 Available
Act! v20 Update 7 Available For those that are currently running Act! v20, Swiftpage has recently released Update 7 which you may want to...
Benefits of Customer Segmentation Part 1 - Segmentation Defined
Benefits of Customer Segmentation: Part 1 - Segmentation Defined Customer segmentation is hailed as the driving force behind successful,...
Zoho CRM 2018
Zoho CRM 2018 Zoho is officially launching Zoho CRM 2018. Per usual, Zoho does not disappoint with their ongoing development of exciting new...
Page: 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17