At AspenTech Consulting Group, Inc., we are committed to providing exceptional value to our clients with the goal of building a long-term relationship that benefits both organizations.   As a result, we GUARANTEE YOUR SATISFACTION with our SERVICE.  If at any time AspenTech Consulting Group, Inc. does not perform to your satisfaction, call us, and give us the opportunity to correct the service problem and improve our relationship.  If you are still unhappy, we will negotiate a fair price with you.  What we ask in return, is for you to define the unmet expectation preferably in writing, or explain how we could have better served you.  In effect, you will be helping us to make adjustments and improve our service. Providing and improving value to our clients is the primary measure of our success!