Act! Features By VersionAct! CRM

The chart below will help you understand what has been added to each Act! version since you purchased your license.

If you still have questions after reviewing the chart, lets talk. As the region’s leading Act! Certified Consultant firm, with over 50 years of consulting and training experience, we’re able to help you make the upgrade decision that’s right for your organization. And because we’re one of the top resellers of Act! in North America, we’re always able to offer you a better deal than what Swiftpage is offering. Contact us and let’s figure out if Act! v19 makes sense for you.

Overview of New Act! Features Act! 2005 (7) to Act! v19 (2017)

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New Features & Version Added 2005 – 2006 2007 2008 2009 2010 2011 2012 2013 v16 v17 v18 v19
64-bit MS Office Support X
30+ Refreshed Reports X
Act! eMarketing Usability /
Performance Improvements
Act! Companion Mobile App
(iOS / Android)
Act! Web – Scan for
Act! Web – Layout Designer
Act Connect Link-Easy API Setup X
Web API – Connect Act! to ______ X
Activity Created Date X
Favorite Contacts X
Act! emarketing User Security X
Act! emarketing Call List Filters X
Windows 10 Support X
Office 2016 Support X
Act! Web – Chrome Updates X
Act! Web – IE 11 Updates X
Act Web-Merge Duplicates X
New Act! emarketing View / Options X
Act! emarketing & Smart Tasks Integration X
Act! emarketing Call List Improvements X
Dynamic Contact Routing X
1‐Way Outlook Sync Option X
Outlook Sync Stability Improvements X
Photo/File to History in Act! Mobile X
Free Browse Users X
Hide Inactive Users X
Keyword Search on Sub Entities X
Dropbox, iCloud, SharePoint & Google Docs Integration in Documents tab X
Shared Folder Linking in Documents tab X
Imports in Web X
Silent Install User Interface X
Global Preference Management X
Customizable “Big” Buttons X
Change Default History Options X
Administrator Notifications X
Edit Dropdowns While Adding Fields X
Change Dupe Checking During Import X
SQL 2014 Support X
Web Form Lead Capture* X
Contact Timeline* X
New Act! emarketing (AEM) Platform* X
Dynamic Contact Routing X
Act! emarketing & Smart Tasks Integration X
Act! emarketing Call List Improvements X
Act! Marketplace X
Calculated Fields X
Automated Company Creation X
History List View X
Reschedule Multiple Activities X
Universal Search – Create Lookup X
ACT! Scheduler Sends Email Notifications X
ACT! Web – Chrome Support X
ACT! Mobile – Groups, Companies, Email, & Additional List View Filters X
ACT! Web – Define Fields / Design Layouts X
Office 2013 Support X
Smart Tasks w/Data & Field Triggers X
Smart Tasks As a Service X
Social Media Updates X
ACT! Mobile w/ Opportunities X
Windows 8 & Server 2012 Support X
ACT! Mobile via HTML5 X
Gmail Support & Google Contacts / Calendar Sync X
Scratchpad X
Universal Search (Google Like Search) X
Outlook Contacts/Calendar Sync X
Smart Tasks X
Import Improvements (New File Types / Express Method) X
Drilldown to Filter by Specific History Types on History Tab X
Back & Forward Buttons on Global Toolbar X
Increased Security for Backups & Attachments X
SQL Server 2008 & Office 2010 Support X
Redesigned Opportunities for Full Customization / Security X
Calendar Invites for Outlook,Gmail, Apple, GroupWise & Lotus Notes X
Web Info Tab for Integration with Google Maps, LinkedIn, Facebook & Others X
Special Reports View X
ACT! emarketing & Business Info Services X
Welcome Page for Tips, Tricks, & ACT! News X
Big “Easy” Buttons X
Related Tasks Suggestions X
Windows 7 Support X
Dramatically Improved Outlook Integration X
Powerful New Lookup Capabilities & Parameters X
Quick Access to Previous Lookups X
View Calendar for 10+ Users X
Relationships Tab X
ACT! Scheduler for ACT! Pro X
Dramatic Synchronization Performance Improvements X
Windows Vista 64‐bit & Windows Server 2008 Support X
Dashboards for Quick Graphical Reporting X
Company & Group Security X
Document Shortcuts (vs attachments) X
Inline Editing on Contact List View X
Multiple Contacts Per Opportunity X
Windows Vista 32-Bit & Office 2007 Support X
Database Maintenance & Backup Automation X
Field Level Security X
History & Notes Preview Panes X
Last E-mail Field X
Custom Linked Company-level Fields X
Password Policy X
Secure History, Notes & Opportunities En Masse X
Set Contact Access Level En Masse X
Group & Company Tree Views X
Lookup Contacts by Access Level X
Meeting Management Improvements X
Opportunity User Field Customization X
Synchronize Attachments X
Team Membership Views X
Terminal Server / Citrix Support X
Customizable User Permissions X
Completely New Database Structure – Microsoft SQL Server X
Support for Windows Server 2003 X
New User Security Levels – Restricted & Manager X
Improved Synchronization Architecture X
Improved Group Organization Allowing Up To 15 Levels of Subgroups X
New Entity – Company Records X
Streamlined Field Creation Options X
New Field Types – Memo, Photo,& Checkbox X
Contact Access Levels – Public, Private, & Limited X
Quick Export to Excel X
Fifteen New Default Reports X
Control Calendar Scheduling Access by User X
Customizable Activity Types X
Customizable Activity Priorities X
Work Week Calendar View (hybrid of Daily & Weekly) X
Resource Scheduling X
Improved Advanced Query Editor X
Customizable Activity Types X

* New features available also as Business Care enabled Feature Packs to prior version