By
Greg Knapp on February 11th, 2012
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Sage ACT! hosting solutions enable virtual companies to compete with their larger brick and mortar competitors. Recently, AspenTech Consulting Group helped one such company in Grand Rapids, MI meets its goals with this solution.
Problem
A virtual regional professional services firm had sales reps throughout the Great Lakes region including: Kalamazoo, Benton Harbor, Muskegon, Traverse City, Flint, Lansing, Toledo, Fort Wayne, South Bend, among others. The firm had no contact management system in place. Reps used Outlook, Excel and Word to track everything and sometimes nothing, while the “home office” had no clear … [Read more: Virtual Firm Thrives with Sage ACT! Hosted Solution]
By
Marshall Knapp on December 16th, 2011
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Cloud Cloud Cloud
Heard that word recently? It seems to be everywhere. You probably hear it daily, if not more. We here at AspenTech are asked about it all the time. Can ACT! be “in the cloud? Absolutely. The cloud may not be the right platform for all applications nor is it the right platform for all businesses; but, with the right mix of software and business environment variables, the cloud can save you time and … [Read more: ACT!’s Place in The Cloud]
By
Marshall Knapp on October 20th, 2011
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Lead by Example – Sales managers, executives, and/or business owners have to be involved and need to use the system, even if it is only to pull reports. When end-users know their superiors use the system as well, they will embrace it more fully. Additionally, this allows management to see first-hand if there are technical or logistical issues in using the system.
Emphasize Long-Term Use and Benefits – CRM systems do not usually pay off on day 1, week 1, or month 1. This is for a variety of reasons. First, there is a learning curve. … [Read more: Increasing the Adoption of your CRM System]
