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Lead by Example – Sales managers, executives, and/or business owners have to be involved and need to use the system, even if it is only to pull reports. When end-users know their superiors use the system as well, they will embrace it more fully. Additionally, this allows management to see first-hand if there are technical or logistical issues in using the system.
Emphasize Long-Term Use and Benefits – CRM systems do not usually pay off on day 1, week 1, or month 1. This is for a variety of reasons. First, there is a learning curve. … [Read more: Increasing the Adoption of your CRM System]
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As is my tradition around New Years, I like to reflect on the past year and think about what’s important in the coming year. Here’s my list of resolutions for the new year (and don’t be surprised if ACT! is mentioned in only a few of them.) 1. As I was thinking about this post, I re-read my resolutions from last year. What surprised me is that they are all relevant as we look into 2011. So my … [Read more: Top 10 Business Resolutions for 2011]
1. Smart Tasks. The addition of Smart Tasks, the ability to have ACT! automatically do something … [Read more: Sage ACT! 2011 Top Ten – Part 1] |
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