Hotfix 2 was recently released for ACT! 2010 SP1. This applies to ACT! by Sage 2010 SP1, ACT! Premium 2010 SP1, and ACT! Premium for Web 2010 SP1. There are a few key items fixed with this update:
New in Hot Fix 2
| Area | Description | What the Fix Does |
| Contacts | In ACT! Premium for Web, heavily formatted notes cause script errors when creating new notes on the same contact. | Enables new notes to be added to a contact without generating script errors. |
| Microsoft® Outlook | Processing unhandled e-mail messages out of queue causes performance issues. | Enables the Outlook service to stop trying to attach the e-mail after 10 failed attempts. |
| Microsoft Word | ACT! Premium for Web users are unable to create new letter or e-mail templates from the Web Client when using Microsoft Word 2003\2007. | Enables users to create new letter or e-mail templates from the Web Client when using Microsoft Word 2003\2007. |
| Opportunities | Product Name field is not an available option when customizing columns in the Opportunity list. | Adds the Product Name field as a customization option. |
Additionally, if you have not applied ACT! 2010 SP1 Hotfix 1, the Hotfix 2 update also includes these items:
Fixed in Hot Fix 1
| Area | Description | What the Fix Does |
| Database Schema | ACT! users who share a database with others and upgrade to ACT! 2010 SP1 before the server is upgraded see error messages. | Replaces the error message with one that prompts to install ACT! 2010 SP1 on the server. |
| Web Info Tab | Several Web Info tab links become non-functional after upgrading to ACT! 2010 SP1. | Enables the Web Info tab links. |
| Performance | Users who have multiple or heavily-formatted notes notice a decrease in performance and/or ACT! stops responding for several minutes. | Improves performance. |
| Documents tab | Users are unable to add folders to the Documents tab after adding shortcuts to the folder. | Enables opening linked folders from the Documents tab. |
| Drop-down lists | After upgrading to ACT! 2010 SP1, users are unable to save items to drop-down lists. | Enables the drop-down list to accept edits. |
For more information on this hotfix and how to apply it, check out http://kb.sagesoftwareonline.com/cgi-bin/sagesoftwareonline.cfg/php/enduser/std_adp.php?p_faqid=25996.
