Greg Knapp
Marshall Knapp
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By Marshall Knapp on January 20th, 2012 If you’re new here, you may want to subscribe to my RSS feed. Thanks for visiting!
The latest update for Sage ACT! 2012 is now available. Check out How To Download and Apply the Latest Hot Fix for Sage ACT! 2012 SP1 for more information about this important update and how to deploy it. NEW in Hot Fix 1 (released January 2012)
Function
Description
What the Hot Fix Does
Opportunities – Web Client
Opportunity Limited Access default setting is not retained when creating a new Opportunity from the Opportunities tab in the Contact Detail view via the web client.
Retains the … [Read more: Sage ACT! 2012 SP1 Hot Fix 1 Now Available]
By Greg Knapp on January 8th, 2012 Sage North America has announced that AspenTech Consulting Group was named the top Sage ACT! reseller in the Great Lakes region for the second half of 2011. AspenTech had previously placed fourth among all North American ACT! Certified Consultants in fiscal year 2011.
These awards are a reflection of the thousands of satisfied customers that AspenTech has had the pleasure of serving over the years. It has been a privilege helping so many wonderful companies succeed with Sage ACT!. Thank you for placing your trust … [Read more: AspenTech Named A Top Sage ACT! Reseller]
By Marshall Knapp on December 19th, 2011 The latest update for Sage ACT! 2011 is now available. Check out How To Download and Apply the Latest Hot Fix for Sage ACT! 2011 SP1 for more information about this important update and how to deploy it.
NEW in Hot Fix 6 (released December 2011)
Function
Description
What the Hot Fix Does
Synchronization: Remote Databases
Synchronizing after modifications made to supplemental database files causes exponential sync growth, resulting in sync performance degradation and timeout errors.
Prevents file growth when changes made to supplemental files
Terminal Services/RDP
Repeatedly minimizing and maximizing terminal services/RDP window accessing Sage ACT! causes a GDI error and a red X on the toolbar.
Modifies configuration file … [Read more: Sage ACT! 2011 SP1 Hot Fix 6 Now Available]
By Marshall Knapp on December 16th, 2011  Cloud Cloud Cloud
Heard that word recently? It seems to be everywhere. You probably hear it daily, if not more. We here at AspenTech are asked about it all the time. Can ACT! be “in the cloud? Absolutely. The cloud may not be the right platform for all applications nor is it the right platform for all businesses; but, with the right mix of software and business environment variables, the cloud can save you time and money and keep your local office … [Read more: ACT!’s Place in The Cloud]
By Marshall Knapp on December 13th, 2011 The first major inline update to Sage ACT! 2012 is now available. Service Pack 1 fixes a number of known issues and adds some new features and functionality. For more details on the updates and how to apply this in your environment, check out How To Download and Apply Sage ACT! 2012 Service Pack 1. As always, feel free to reach out to us with any questions … [Read more: Sage ACT! 2012 SP1 Now Available]
By Greg Knapp on November 9th, 2011 
Smart marketers use the holidays as a chance to reach out to their prospects and reconnect with their customers. What makes the holidays a great time to connect, is that these dates are recognized and celebrated, so you are on familiar ground. Holidays also give you a reason to reach out in a personalized, non-sales way to the people you want to stay in touch with.
The next few weeks, with Thanksgiving (oops, we missed the Canadian Thanksgiving in October), Christmas, Chanukah, and New Year’s, to name a few, are a perfect … [Read more: Use Seasonal Greetings To Give Your Company a Lift]
By Marshall Knapp on October 20th, 2011 Lead by Example – Sales managers, executives, and/or business owners have to be involved and need to use the system, even if it is only to pull reports. When end-users know their superiors use the system as well, they will embrace it more fully. Additionally, this allows management to see first-hand if there are technical or logistical issues in using the system.
Emphasize Long-Term Use and Benefits – CRM systems do not usually pay off on day 1, week 1, or month 1. This is for a variety of reasons. First, there is a learning curve. It will take users some time … [Read more: Increasing the Adoption of your CRM System]
By Marshall Knapp on October 10th, 2011 We are pleased to announce that Hotfix 2 for Sage ACT! 2012 is now available for download. This hot fix addresses several reported issues found in Sage ACT! 2012. For information and download instructions for Hotfix 2, please see the following Knowledgebase article:
How to Download and Apply Sage ACT! 2012 Hotfix 2
Sage ACT! 2012 hotfixes are cumulative, so Hotfix 2 includes the benefits of all earlier hotfixes for this version. You do not need to apply the earlier hotfixes before applying Hotfix 2. Details can be found in the Knowledge Base article … [Read more: Sage ACT! 2012 Hotfix 2 Now Available]
By Marshall Knapp on October 6th, 2011 Hotfix 5 for Sage ACT! 2011 SP1 is now available for download. This hotfix addresses several reported issues found in Sage ACT! 2011 SP1. For information and download instructions for Hotfix 5, please see the following Knowledgebase article:
How to Download and Apply Sage ACT! 2011 SP1 Hotfix 5
Sage ACT! 2011 SP1 hotfixes are cumulative, so Hot Fix 5 includes the benefits of all earlier hotfixes for this version. You do not need to apply the earlier hotfixes before applying Hotfix 5. However, in order to apply Hotfix 5, you must have already applied the Sage ACT! 2011 SP1 … [Read more: Sage ACT! 2011 SP1 Hotfix 5 Now Available]
By Marshall Knapp on May 20th, 2011 Hot Fix 4 for Sage ACT! 2011 SP1 is now available for download. This hot fix addresses several reported issues found in Sage ACT! 2011 SP1. For information and download instructions for Hot Fix 4, please see the following Knowledgebase article:
How to Download and Apply Sage ACT! 2011 SP1 Hot Fix 4
Sage ACT! 2011 SP1 hot fixes are cumulative, so Hot Fix 4 includes the benefits of all earlier hot fixes for this version. You do not need to apply the earlier hot fixes before applying Hot Fix 4. However, in order to apply Hot Fix 4, … [Read more: Sage ACT! 2011 SP1 Hotfix 4 Now Available]
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