A Guarantee to Our Clients
At AspenTech Consulting Group, we are committed to providing exceptional value to our clients with the goal of building a long-term relationship that benefits both organizations. That is the reason we were one of the first CRM consulting firms to offer our customers a written service guarantee.
While we cannot guarantee that your software will work perfectly 24/7, we do guarantee your satisfaction with our service. If at any time AspenTech Consulting Group does not perform to your satisfaction, please call us, and give us the opportunity to correct the service problem and improve our relationship. If you are still unhappy, we will negotiate a fair price with you. What we ask in return, is for you to explain how we have let you down or explain how we could have served you better. In effect, you will be helping us to make adjustments and improve our service. Providing and improving value to our clients is the primary measure of our success!